Construction Claims Liaison

Work Model: Remote Position type: Full time - salaryWe’re a team of employees passionate about delivering best-in-class customer service in Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as a Construction Claims Liaison, you’ll be the primary contact for construction claims - delivering trusted expertise, clear communication, and proactive support to insureds, agents, and internal partners.Key Responsibilities of the Role Leadership and CultureSupports both operational teams and senior management by providing technical claims expertise, transparent communication, and proactive risk managementServes as the primary communication channel between internal and external stakeholdersEnsures all claims are reported, managed, and resolved effectively and in accordance with policy termsClaims ManagementActs as the primary liaison between underwriting, claims team, loss control, actuary, insureds, and agents.Assists insureds with filing claims accurately and promptly, with all required documentation (e.g., loss reports, invoices, photos, incident reportsAssist insured with providing supporting evidence (e.g., contracts)Track and monitor claim status, reserve, and payments. Escalate any delays or disputes as necessarySupports site visits, inspections, and meetings between Underwriting, Loss Control, and ClaimsAssist with review and interpretation of policies to confirm coverage applicability and in evaluating liability when neededConstruction LiaisonActs as the primary contact regarding construction claims inquiries from underwriters, agents, and insureds, ensuring high levels of satisfaction and prompt resolution of concernsProvides insights and feedback internally (e.g., Claims, Loss Control, and Underwriting) and externally (e.g., Insureds and Agents) on construction accounts.Collaborate with both internal and external partners on initiatives and projects that enhance Central’s value chain and competitive advantage within the Construction sectorProvides support to on-site meetings with clients to perform claim reviews, deliver training, share industry updates, and work with loss control teams to mitigate loss frequency and severityFacilitates the onboarding process for new accounts by explaining claims procedures, defining roles, and establishing communication channelsParticipates in pre-renewal account reviews and pre-inspection surveys of potential new clients, and addresses escalated agent and client service needs, serving as a dedicated liaison to large account clientsPartners closely with Underwriting, Loss Control, and Distribution teams to create customized solutions that meet clients' unique needsCultivates strong relationships with insureds, agents, and internal teams to foster a collaborative culture and drive service excellenceBuilds on Construction expertise through attendance at webinars, seminars and other industry events. Brings back knowledge gained externally to internal business partners through emails, training and/or a newsletterAssist Loss Control in completing claim trend analysis to include: generating and analyzing loss run reports, identifying claim frequency, severity, and trendsReviews claim files to identify coverage gaps and lessons learned, sharing insights with Loss Control and Underwriting, and highlighting effective risk management strategies that reduced claim severityIdentify recurring causes of loss and in conjunction with Loss Control, propose corrective actions or process improvements to insureds for claim prevention strategiesAssist actuarial team to ensure accurate claims reserves on book of businessProvide input to underwriters and agents during policy reviews and renewal discussionsRequired QualificationsBachelor’s degree in Business Administration, Risk Management related field and 4 years of insurance experience including the handling of high complexity, high severity claims including constructionOr 6 years of insurance experience including the handling of high complexity, high severity claims including constructionValid Driver’s licensePreferred QualificationsExperience in complex coverage analysis and significant large loss evaluationsAchieved or working toward CRIS (Construction Risk Insurance Specialist) designationKnowledge, Skills, and AbilitiesExcellent written and verbal communication skills including the ability to convey technical information clearly and effectively, presentation, and influence skillsKnowledge of Claims, Underwriting, Loss Control, and Actuarial functionsAbility to think analytically about business problems, make recommendations and propose solutionsAdvanced claims negotiation and resolution skills; Advanced knowledge of insurance and claim handling principlesAbility to travel to assigned agents, conferences, etc. including overnightPossess a positive, profes