Remote Parts & Inventory Customer Support Agent

About the Role: **Location: Remote** **–** **Michigan residents** If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home. As a remote Parts \& Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer. Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role. **What You’ll Do** * Interact with dealerships using telephone and email * Log calls and update records * Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer\-centric activities * Serve as the primary contact for dealership service departments and the client’s customer breakdown department * Manage cases, tracking the many interactions * Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed * Conduct outbound calls to respond to submitted questions * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude **Questions Before You Apply?*** Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: + M\-F 8 a.m. \- 5 p.m. Eastern / 7 a.m. \- 4 p.m. Central / 6 a.m. \- 3 p.m. Mountain / 5 a.m. \- 2 p.m. Pacific time + Closed on some holidays. TA will respond to after\-hours questions the next business day. Skills for Success: **Required Skills*** Able to: + Effectively complete complex tasks + Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative + Generate innovative solutions to complex problems * Skills needed: + Basic automotive knowledge + Case handling skills + Interpersonal and communication + Organization **Eligibility Requirements*** Must have the ability to pass a pre\-employment background check and drug screen * Education and experience: + Bachelor’s degree with 2\+ years of customer service experience or technical product knowledge + Or, master’s degree in lieu of experience + Or, a high school diploma or equivalent with 4\+ years of customer service experience or technical product knowledge * Available to work shifts taking place between these hours of operation: + Monday \- Friday, 8 a.m. \- 6 p.m. Eastern time (7 a.m. \- 5 p.m. Central / 6 a.m. \- 4 p.m. Mountain / 5 a.m. \- 3 p.m. Pacific) + No late nights or weekends * Must be able to stick to the schedule reliably, as some queues are time sensitive **Remote Work Requirements** * Michigan resident * Seclu