Sr. Business Unit Systems Analyst

About the RoleWe are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions. This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.Key ResponsibilitiesProvide production support and triage for system issues impacting operations and call centersInvestigate, reproduce, and document system defects in lower environmentsCreate, prioritize, and track bugs in partnership with IT teamsExecute system testing and validations to ensure solutions meet business and operational needsRun and analyze SQL queries to support troubleshooting and analysisGather, document, and translate complex business and system requirementsParticipate in testing, quality assurance, and implementation activities for complex projectsCollaborate with cross-functional teams including IT, Operations, and Business partnersSupport system enhancements that improve efficiency, compliance, and scalabilityRequired Qualifications7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)Strong experience supporting complex systems and integrationsHands-on experience with SQL and system analysisSolid understanding of testing methodologies and defect managementExperience working with production systems and operational supportExcellent written and verbal communication skills in EnglishAbility to manage multiple priorities independently in a fast-paced environmentPreferred QualificationsExperience working in Agile environmentsProject Management or Business Analysis certificationExperience supporting enterprise or multi-system environmentsBackground working closely with IT delivery teamsWhy Join Us?Work on complex, high-impact systems supporting enterprise operationsCollaborate with experienced, cross-functional teams across the business and ITGain exposure to large-scale initiatives, integrations, and process improvementsCompetitive compensation aligned with market and internal equityOriginally posted on Himalayas