Remote Customer Service Representative

**Work From Home\-Customer Service** **\*\*\*Equipment Provided\*\*\*** **\*\*\*Paid Training\*\*\*** At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well\-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee\-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry. We are currently hiring professionals to work in the role of: **Remote Customer Service Representative** **RESPONSIBILITIES****:** * Handle customer inquiries and complaints * Document and update customer records based on interactions * Maintain a knowledge base of the evolving products and services * Increase customer retention by implementing creative problem\-solving skills * Handle numerous customer inquiries promptly, accurately, and efficiently **PREFERRED SKILLS:** * Minimum of 2 years customer service experience in a call center environment * Experience supporting brand products and services * Positive and professional demeanor * Excellent written and verbal communication skills * Minimum HS diploma, college preferred * Experience with diagnosing and troubleshooting * Has experience supporting consumer products and/or services. **TRAINING:** * **Product training** *(Understanding of our client's range of products, ingredients, application, adverse effects, etc.)* * **Systems training** *(How to use CRM and ACD Tools)* * **Remote training** (*via the video conference platform Zoom)* * **100% Attendance** **WHY US?** * We inspire and develop employees to be able to effectively empathize with consumers. * We create experiences that provide promotion opportunities from within. * We motivate and encourage our employees to contribute new viewpoints which add to our team\-oriented culture! **Home Environment and Work Space:** * Dedicated home office workspace, preferably a separate room with its own door * Adequate space to set up the workstation * Ability to hardwire internet (plug directly into your router) * Three power connections\- either three outlets or a power strip (one for each monitor and one for the PC tower) * Agents are responsible for maintaining the workspace in a safe condition * Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to: * Loud music * Non\-work\-related phone calls * Other household members * You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on\-call care for others during work hours. **EEO Statement:** ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origi