Media Insights Associate

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We're looking for a curious, analytical, and collaborative Media Insights Associate to join our growing Insight & Consultancy team.In this role, you'll support the delivery of communications measurement and insights projects that help organizations understand the impact of their public relations and communications efforts. Working alongside experienced consultants, you'll analyze media data, contribute to client reports, and develop meaningful insights that help clients make informed communications decisions.This is an excellent opportunity for someone early in their career who is passionate about communications, analytics, media intelligence, and emerging AI technologies. You'll receive mentorship while developing expertise in communications measurement, client consulting, and strategic storytelling.This role reports to the Director of Insight & Consultancy.What you’ll do:Client Delivery & Project SupportSupport the delivery of communications measurement and insight projects across a variety of industries and client accountsAssist with project setup, data collection, quality assurance, and report preparation throughout the project lifecycleAnalyze media coverage and communications data to identify trends, key findings, and actionable insightsHelp prepare client presentations, reports, and supporting materials under the guidance of senior consultantsCoordinate project deliverables and ensure work is completed accurately and on scheduleSupport onboarding activities for new client projects by helping document project requirements and delivery plansInsight DevelopmentInterpret communications and media data to help identify meaningful patterns and trendsContribute to written reports that translate data into clear, easy-to-understand insightsLearn industry-standard communications measurement frameworks and apply them consistently across client workSupport senior team members in developing strategic recommendations based on communications performanceAI-Enabled Research & AnalysisUse AI tools such as ChatGPT, Claude, Gemini, or similar technologies to support research, summarize information, and improve analytical workflowsReview AI-generated content for accuracy and completeness before incorporating it into client deliverablesApply critical thinking and human judgment when interpreting AI-assisted outputsStay informed about emerging AI capabilities and participate in team discussions about responsible AI useQuality & CollaborationFollow established quality standards and project processes to ensure accurate, consistent client deliverablesMaintain organized project documentation using CRM and file management systemsCollaborate with colleagues across Insight & Consultancy, Commercial, Customer Success, and Production teams to support successful project deliveryCommunicate project updates and raise questions or risks promptly when support is neededLearning & DevelopmentParticipate in training to build expertise in communications measurement, consulting, and media intelligenceContribute ideas for improving internal processes and team workflowsSupport the development of internal knowledge resources and best practicesAssist with research for thought leadership content, webinars, blog posts, and industry presentationsIf the details below describe you, you could be a great fit for this role:2–4 years of professional experience in communications, public relations, media intelligence, marketing, research, analytics, or a related field (internship experience may be considered)Strong written and verbal communication skillsExcellent attention to detail and organizational skillsAnalytical thinking with the ability to interpret information and identify meaningful trendsExperience working with spreadsheets and presentation software to organize and communicate informationComfort learning new technologies and digital toolsFamiliarity with AI tools such as ChatGPT, Claude, Gemini, or similar technologies, and an understanding of the importance of validating AI-generated outputsAbility to ma