Privacy Advisor, Pacific Time Zone

DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.Job Summary: DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.Job ResponsibilitiesProtect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sourcesInvestigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokersMaintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditableIdentify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and ManagersCollaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvementsSupport ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancementsContinuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflowMinimum QualificationsLocated on the West Coast2–3 years of experience in internal operations, Trust & Safety, professional services, or customer supportDemonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillmentStrong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive workClear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasivelyProficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systemsAdaptable and resilient, thrives in a fast-paced, constantly evolving environmentPassion for learning, with the ability to quickly grasp new processes, tools, and industry conceptsPreferred QualificationsBackground in Trust & Safety, privacy operations, or fraud/risk investigationsExperience working with adversarial environments (e.g., bad actors, fraudsters, or data brokers)Familiarity with privacy regulations or consumer data protection conceptsDemonstrated experience in process improvement and contributing feedback to product or engineering teamsWhat We OfferComprehensive health benefitsGenerous 401k matchingPaid time off12 company-paid holidaysChild Care expense reimbursementFitness reimbursementBirthday time offOriginally posted on Himalayas