Admissions Advisor

Admissions AdvisorStrategic Enrollment ManagementFull-Time, Contingent II, Exempt, Pay Grade 1.2Location: RemoteUniversity of Maryland Global Campus (UMGC) seeks an Admissions Advisor in the Department of Strategic Enrollment Management. The Admissions Advisor will use strong critical thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. A successful Admissions Advisor performs at a high level, has extraordinary customer service skills, is able to clearly articulate the value proposition of UMGC based on each prospective student’s individual needs, effectively addresses and overcomes concerns, builds urgency for prospective students to complete the admissions process and embraces change. A successful candidate should be confident, enthusiastic and provide exceptional service to every student and team member during every interaction.KEY ACCOUNTABILITIES INCLUDE:Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university to achieve desired conversion and meet/exceed enrollment growth targetsAccurately document, maintain, and track all student interactions, information, and progression through the CRM systemDrive new student recruitment and first term success through problem solving in a way that leaves the new student feeling as if they have a strong advocate for their successMeet speed to response goals and demonstrate high quality customer service throughout all student and staff interactionsMaintain departmental Service Level Agreements in line with management expectationPossess thorough understanding of UMGC product knowledge, policies, procedures, systems to effectively and accurately guide prospective students from inquiry through enrollment in their first term.RESPONSIBILITIES INCLUDE: Be highly visible and dynamic through a high volume of interactions with prospective students via phone, video conferencing, text, and email, adhering to the contact strategyMaintain and provide accurate information on admissions process, program requirements, first term student success/retention initiatives, policies, procedures and dates/deadlinesContribute to individual, team, and unit goals on a daily, weekly, monthly basis to ensure new student growth targets are metDevelop referral leads from prospective students, UMGC alumni and /or personal networksProactively engage with prospective students and help them overcome potential barriers within the student enrollment processAct as a liaison for prospective students by assisting with all processes to include registration, degree planning and act as a liaison between students and other University departmentsProvide comprehensive responses to student questions regarding transfer credit, transcripts, document tracking and other records being sent to the universityPossess thorough understanding of UMGC product knowledge, policies, procedures, systems to guide prospective students effectively and accuratelyCorrespond clearly and effectively with all students and Admissions team membersBe knowledgeable of UMGC services to include hybrid classes and testing services at military and civilian sites where relevantMaintain a mastery of content knowledge for all university, corporate alliance programs and community college agreementsParticipate and provide leadership in recruitment activities and new student success initiatives including attending virtual open house events, information sessions, webinars, classroom walk through presentations and other events as requested to offer guidance to new studentsProvide general information to students regarding all payment options, the full range of active duty and veteran educational benefits, process, and requirements via phone, text and email conversationsEvening, weekend hours and possibly holidays may be required at times based on business needPerform other duties as assignedAdmission Advisor-Partnership additional duties:Independently represent the University virtually and at locations throughout the state at recruitment events, transfer fairs, webinars and on community college campuses to generate inquiries. Conduct classroom presentations virtually and/or onsite to increase awareness of the Maryland Completion Scholarship, UMGC’s online classroom, program articulations and transfer processSome evenings, weekends and extensive in-state travel is required. Candidates must have a good driving record along with reliable transportation and auto insurance.DUTY STATEMENTS:Employees that live within 50 miles of UMGC are required to work university commencementREQUIRED EDUCATION AND EXPERIENCE: An earned Associate's Degree At least 1 year serving in an Admissions, Advising, Coaching or Consultative Sales roleExperience wor